Solutions Showcase

  • Phone SupportPhone Support

    We are available to assist with desktop and software issues from 8:00am to 6:00pm weekdays in Alaska. We also offer 24 hour support, 7 days a week for our clients that need it, such as hotels and oil field services

  • Onsite AssistanceRemote Assistance

    We can connect to your workstation remotely and work with you to resolve any issues you may be having with your workstation, such as resolving email issues, office application issues, and special tasks. We can usually do this immediately, and most issues are resolved within a matter of minutes.

  • HelpdeskOn Site Assistance

    We offer a response time of less than an hour for any critical issues that require on-site service, such as workstation failures and other hardware issues. We also perform regular onsite visits for our clients that prefer a physical presence.

  • Remote AssistanceHelpdesk Database

    We offer a comprehensive directory of common help and how-to documentation and FAQ's that are available for our clients, which offer easy to follow instructions and assistance for performing common tasks such as setting up Outlook, remotely accessing your workstation, and other special tasks. The helpdesk database can greatly reduce your I.T. expenses by allowing your more technical staff to perform basic tasks without assistance.

Service Specialties

  • Workstation Servicing and Repair
  • Software Installation
  • Troubleshooting Desktop Issues
  • Computer Upgrades
  • Printer Setup and Configuration
  • Account Management
  • Security Assessment
  • Network Configuration
  • Data Recovery
  • Website Design and Hosting
  • proactive service
    • Scheduled Server Maintenance
    • Monthly Systems Report
    • Backup Testing
    • Event log Analysis
    • Security Assessment
    • Disk Usage Review
    • Findings and Recommendations
  • The Result
    • Improved Performance
    • Enhanced System Reliability
    • increased Productivity
    • Improved Morale
    • Peace of Mind
  • systems solutions
    • Monthly Server Administration
    • Backup Planning and Testing
    • Update Management
    • Anti-Virus Administration
    • Website Development
    • Security Assessment
    • Troubleshooting and Repair
    • User Management
    • License Compliance Auditing
  • what we do

    We make sure your technology is working optimally, that your data is safe, and that your staff is able to fully utilize your technology investment.