We are available to assist with desktop and software issues from 8:00am to 6:00pm weekdays in Alaska. We also offer 24 hour support, 7 days a week for our clients that need it, such as hotels and oil field services

We can connect to your workstation remotely and work with you to resolve any issues you may be having with your workstation, such as resolving email issues, office application issues, and special tasks. We can usually do this immediately, and most issues are resolved within a matter of minutes.

We offer a response time of less than an hour for any critical issues that require on-site service, such as workstation failures and other hardware issues. We also perform regular onsite visits for our clients that prefer a physical presence.

We offer a comprehensive directory of common help and how-to documentation and FAQ's that are available for our clients, which offer easy to follow instructions and assistance for performing common tasks such as setting up Outlook, remotely accessing your workstation, and other special tasks. The helpdesk database can greatly reduce your I.T. expenses by allowing your more technical staff to perform basic tasks without assistance.